Terms & Conditions

1. Overview

These Terms and Conditions ("Terms") govern your use of ZoomFlow at zoomflowhub.com and the business process automation and integration services provided by Connex Social LLC DBA Connex Digital ("Connex," "we," "our," or "us"), a Michigan limited liability company. By booking a session, purchasing hours, creating an account, or otherwise engaging our services, you agree to be bound by these Terms.

If you are agreeing on behalf of a company, you represent that you have authority to bind it, and "you" means that company.

2. Services

Service description. We provide automation and integration services on an hourly basis. A ZoomFlow session is a scheduled block — normally 60 minutes — with a Connex consultant who works on your automation problem with you, in real time. Our services include but are not limited to:

• Software integration setup and configuration
• Automation workflow development
• Technical consulting and troubleshooting
• Integration maintenance and updates

What you are buying is time, not a deliverable. We do not promise that a specific problem will be solved within a given session, or that any particular result will be achieved. We bring genuine expertise and apply it to whatever you bring. Some problems resolve in twenty minutes; some need several sessions; a few turn out to be impossible in the tools you have. We will tell you plainly when that is the case.

Service delivery. Services are delivered remotely through secure video conferencing. Work is performed directly within client systems and platforms, during scheduled sessions only.

Availability. We typically offer same-day or next-day availability. Scheduling is subject to our team’s availability, and we reserve the right to reschedule sessions if necessary. We do not guarantee that a specific consultant will be available for any given time slot.

3. Accounts

You do not need an account to book a session. If you create one:

• You sign in with Google, with an email and password, or with a single-use link we email you
• You are responsible for keeping your password secure, for the security of the email inbox and Google account you sign in with, and for activity under your account
• You must provide accurate information and keep it current
• Tell us promptly at contact@connex.digital if you believe your account has been accessed without authorization

We may suspend or close an account that violates these Terms.

4. Payment terms

Prepayment requirement. All services must be prepaid. Payment is required at the time of scheduling, and services will not commence until payment is received. Session rates are shown at the time of booking; we may change rates for future bookings, and a booked and paid session is not affected.

Service packages. Single hour bookings are available; bulk hour packages can be purchased and are provided with a unique access code. Hours are drawn down one session at a time — normally one hour per session — and your remaining balance is visible in your portal. Prepaid hours expire 12 months from purchase.

Hours are non-transferable between companies without our written agreement.

Taxes. Prices exclude any applicable taxes, which are your responsibility.

5. Rescheduling and cancellation

You can reschedule or cancel from the link in your booking confirmation, without contacting anyone.

• Any time before the session starts: no charge. A paid session is refunded to the original payment method, and a session booked against prepaid hours returns that hour to your balance
• Once the start time has passed: the session is charged in full — no refund and no credit — whether or not you joined
• If we cancel or a consultant fails to appear: you are not charged, and we will reschedule at your convenience or refund the session at your choice

Rescheduling to a new time keeps your existing payment or prepaid hour attached to the booking; it is not a cancellation and does not trigger a refund.

6. Refunds

Completed sessions are non-refundable. Unused prepaid hours are refundable within 30 days of purchase, less the value of any hours already used. Outside that window, prepaid hours remain valid for future use rather than being refunded.

If a session goes wrong — a consultant was unprepared, the technology failed on our end, or you got nothing usable out of the hour — email us within 7 days and we will make it right, by re-running the session or refunding it. We would rather fix it than argue about it.

7. Recordings

Sessions are recorded by default so you have a record of what was built. You are notified when recording begins. If you do not want a session recorded, tell your consultant at the start and we will turn it off.

You may use recordings of your own sessions freely for internal purposes. We do not publish, share externally, or use your recordings in marketing without your written permission.

8. Intellectual property

Ownership. All automations and integrations created during service delivery belong to the client. Automations, scripts, formulas, database structures, and configurations created during your session, inside your accounts, belong to you once the session is paid for, and we assign whatever rights we may hold in them to you. Clients retain full ownership of their systems, data, and workflows.

What we bring stays ours. Our methods, templates, general know-how, reusable patterns, and any pre-existing tools or code we use during a session remain our property. You get a perpetual, non-exclusive licence to use anything of ours that ends up embedded in your systems, for your own business purposes. You do not get the right to resell it as a standalone product.

Experience is not confidential. We will carry forward the general skill and knowledge gained working with you and apply it to other clients. We will not carry forward your specific data, business terms, or proprietary processes.

Client systems. We work within client-owned platforms and systems. Clients are responsible for maintaining their system licenses and access; we do not provide licenses for third-party software or platforms.

The ZoomFlow and Connex Digital names, logos, and site content are ours. Do not use them without permission.

9. Warranties and limitations

Service warranty. We warrant that services will be performed in a professional manner. Otherwise the service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific outcomes or results, nor the performance of third-party platforms or APIs.

We are not lawyers, accountants, or licensed advisors. Nothing said in a session is legal, tax, financial, or compliance advice. If your automation touches regulated data — health information, financial records, personal data subject to privacy law — you are responsible for confirming that what you build meets your obligations. Ask us technical questions; ask your counsel legal ones.

Third-party services. We are not responsible for third-party service interruptions, do not guarantee the continued functionality of third-party APIs, and changes in third-party platforms may affect automation performance. A change on their end that breaks something we built is not a defect in our work.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption — even if advised of the possibility. Specifically, we are not liable for:

• Third-party platform changes or failures
• Integration failures due to API changes
• Consequential or indirect damages
• Business interruption or lost profits

Our total aggregate liability arising out of or relating to these Terms or the service will not exceed the greater of (a) the amounts you paid us in the 6 months preceding the event giving rise to the claim, or (b) $500.

These limits do not apply to a party’s fraud, willful misconduct, or gross negligence, or to any liability that cannot be limited under applicable law.

11. Client responsibilities

To get value from a session you need to arrive able to work: access to the systems we will be working in with permissions sufficient to make changes, authority to make those changes (or someone present who has it), and a working Zoom setup with audio and screen sharing.

Access and credentials. Clients must provide necessary system access and are responsible for managing access credentials. Grant access through your tools’ own invitation and permission features wherever possible rather than sharing a password; where a shared credential is unavoidable, rotate or revoke it after the session. You are responsible for the security consequences of access you grant us.

Backups. Live consulting means changing live systems. You are responsible for having backups, and for deciding whether a change should be tested somewhere other than production. We will flag risk when we see it, but the decision to proceed is yours.

Authorization. You represent that you have the right to grant us access to the systems and data you show us, and that doing so does not violate any agreement or law binding you.

Technical requirements. Clients must ensure stable internet connectivity, are responsible for their system compatibility, and must maintain current platform versions.

12. Term and termination

Service period. Services are provided on an hourly basis. Each session concludes at the end of the scheduled hour, and no long-term commitment is required.

Termination. Either party may decline to schedule future sessions. You may close your account by emailing us; we may suspend or terminate access if you breach these Terms, fail to pay, or use the service unlawfully. On termination you remain responsible for amounts owed, and unused prepaid hours are handled under Section 6. Sections 7, 8, 9, 10, 13 and 14 survive.

13. Confidentiality

Client information. We maintain strict confidentiality of client information, do not share information between clients, and access client data only during service delivery.

Non-disclosure. We honor client-provided NDAs. Our team is bound by confidentiality obligations that extend beyond service delivery. If you have a separate signed NDA with Connex, that agreement governs where it conflicts with this section.

Each of us may learn non-public information about the other. Both of us agree to use the other’s confidential information only to perform under these Terms, to protect it with reasonable care, and not to disclose it except to people who need it and are bound by similar obligations. This does not cover information that is public, that a party already had, that it develops independently, or that it receives from someone else without restriction.

14. Indemnification

You will defend, indemnify, and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of law, your infringement of a third party’s rights, or your granting us access to systems or data you did not have the right to grant.

We will defend, indemnify, and hold you harmless from third-party claims that our work product, as delivered by us, infringes that party’s intellectual property rights.

15. Governing law and disputes

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Kent County, Michigan, and both parties consent to that jurisdiction and venue.

Before filing anything, contact us at contact@connex.digital and give us 30 days to resolve it. Most things get fixed in a phone call.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted here with a new "Last updated" date, and account holders will be notified by email before they take effect. Continued use of our services constitutes acceptance of modified Terms. The Terms in effect when you booked govern that booking.

17. General

Entire agreement. These Terms, plus our Privacy Policy, are the whole agreement between us regarding ZoomFlow. Any separate written agreement signed by both parties — a statement of work, an MSA, an NDA — controls where it conflicts.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Severability. If a provision is unenforceable, the rest stays in effect. No waiver. Not enforcing a provision once does not waive it. Independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship. Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

18. Contact

Connex Social LLC (dba Connex Digital), 4370 Chicago Dr. SW, Suite 524, Grandville, MI 49418, United States — contact@connex.digital